Effective Date: 29/07/2026
1. Introduction and Overview
Welcome to VenueScout. We take the privacy of our visitors and subscribers seriously. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our platform. Our operations are governed by the laws and regulations of Australia, including the Privacy Act 1988 (Cth).
By utilizing our directory and subscribing to our updates, you consent to the data practices described in this document. We aim to provide a safe and transparent experience for all users seeking information about hospitality venues across the country.
2. Types of Information We Collect
In the course of providing our services, we may collect several types of information from and about users of our website:
- Subscriber Data: When you sign up for our newsletter or directory updates, we collect your email address and, optionally, your name. This information is provided voluntarily by you.
- Usage Analytics: We automatically collect information about how you interact with our platform. This includes IP addresses, browser types, operating systems, referring URLs, and pages viewed.
- Device Information: We may collect data about the device you use to access our site, such as hardware model and unique device identifiers.
- Interaction Logs: We record data regarding your searches for venues, the content you interact with, and the duration of your visits.
3. Purposes of Data Processing
We utilize the information we collect for various professional and operational purposes, including but not limited to:
- Maintaining and improving the VenueScout platform functionality.
- Communicating with subscribers regarding new venue listings, editorial pieces, and community updates.
- Personalizing your user experience to show content that is most relevant to your geographic location or venue preferences.
- Monitoring and analyzing trends and usage to enhance our technical infrastructure.
- Detecting, preventing, and addressing technical issues or fraudulent activities.
- Ensuring compliance with Australian legal obligations and regulatory standards.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
We use both session and persistent cookies to remember your preferences and for analytical purposes. We may also use third-party service providers, such as Google Analytics, to monitor and analyze the use of our service. These third parties have their own privacy policies addressing how they use such information.
5. Data Retention and Security
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We employ industry-standard security measures, including SSL encryption and secure server environments, to protect your data from unauthorized access, alteration, or disclosure.
However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Disclosure to Third Parties
VenueScout does not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers. We may use third-party service providers to help us operate our business or administer activities on our behalf, such as sending out newsletters or surveys.
We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
7. Your Rights Under Australian Law
Under the Australian Privacy Principles (APPs), you have specific rights regarding your personal data. These include:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
- Deletion: The right to request that we delete your personal data under certain conditions.
- Objection: The right to object to our processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact our privacy officer using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.
8. Children's Privacy
Our service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions to remove that information from our servers.
9. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Information
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this platform, please contact us at: